Frequently Asked Questions
Everything you need to know about our luxury pre-loved jewelry collection and services.
How do you guarantee the authenticity of your jewelry?
Every piece at 58 Facettes undergoes a rigorous authentication process by our in-house gemologists and experts. We verify hallmarks, gemstone quality, and historical provenance to ensure 100% authenticity for every item in our collection.
What are your shipping methods and delivery times?
We offer secure, insured shipping worldwide via premium carriers like DHL and FedEx. Orders are typically processed within 2-3 business days, with delivery taking 3-5 business days depending on your location.
Can I return a piece if it doesn't fit or if I change my mind?
Yes, we offer a 14-day return policy for all online purchases. The item must be returned in its original condition with all security tags intact and original packaging included.
Do you offer resizing services for rings?
Many of our vintage and pre-owned rings can be resized. Please contact our customer service team before purchasing to confirm if a specific piece is eligible for resizing and to receive a quote from our workshop.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers. For added flexibility, we also offer interest-free installment payment options through our partner providers.
Are the diamonds and gemstones ethically sourced?
As specialists in circular jewelry, we promote sustainability by giving a second life to existing pieces. By choosing pre-owned jewelry, you are participating in an eco-responsible luxury cycle that reduces the demand for new mining.